1. Service
TP10 provides ordering, delivery coordination, and related support. Availability depends on serviceable cities, warehouse stock, and ERP configuration.
2. Accounts
You must provide accurate information. You are responsible for activity under your account. Account deletion is requested through the Help Center and completed only after ERP confirmation.
3. Orders & payments
Prices and stock are verified before checkout. Cash on delivery may be the only live payment method until online methods are enabled. Fraudulent or abusive orders may be cancelled.
4. Riders & shopkeepers
Rider and future Shopkeeper roles must follow operational and legal requirements communicated by TPTEN. Misuse of customer data is prohibited.
5. Acceptable use
Do not abuse APIs, spoof identities, or submit false complaints/deletion requests.
6. Liability
TP10 works to fulfill orders reliably but is not liable for delays caused by weather, traffic, stockouts, or force majeure beyond reasonable control.
7. Changes
We may update these terms. Continued use after publication of updates constitutes acceptance of the revised terms.